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Contract conditions

Contract conditions

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GENERAL BOOKING CONDITIONS

Pre-booking information

These General Conditions of Reservation (hereinafter General Conditions) will regulate the commercial relationship that arises between GOODHOSTELS CHASKA 2021 SL and the user or client for the contracting carried out through the forms that GOODHOSTELS CHASKA 2021 SL makes available to you on its www. radhahotelbcn.com

The reservation through the GOODHOSTELS CHASKA 2021 SL websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user´s navigation through the pages owned by GOODHOSTELS CHASKA 2021 SL.

These conditions will be applied without prejudice to the application of the legal regulations on the matter that are applicable in each case.

The General Contracting Conditions regulate the distance selling relationship between GOODHOSTELS CHASKA 2021 SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, Retail Trade Regulation, and Law 34/2002 of July 11, on Services of the Company of Information and Electronic Commerce.

GOODHOSTELS CHASKA 2021 SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, GOODHOSTELS CHASKA 2021 SL reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner.

GOODHOSTELS CHASKA 2021 SL informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation.

Likewise, GOODHOSTELS CHASKA 2021 SL informs that the user may have access to the conditions of use available on the same website.

By booking with GOODHOSTELS CHASKA 2021 SL through its website, the user or client expressly declares to know, understand and accept said conditions of use and the General Conditions. In the same way, the user declares to be of legal age and have the legal capacity and to act necessary for accessing and contracting through the GOODHOSTELS CHASKA 2021 SL websites. The user is responsible for confidentially and responsibly treating the identity and password obtained in the registration as a client, not being able to transfer them to another.

Once the reservation is made, the user will see the confirmation of his reservation on the screen, being able to print it as proof of the reservation made.

The reservation confirmation and the reservation receipt (impression made by the user) will not be valid as an invoice.

Additional conditions and services

GOODHOSTELS CHASKA 2021 SL informs that Check-in will be from 3:00 p.m. and Check-out will be until 11:00 a.m.

Breakfast

Breakfast is not included in the room price. You can hire breakfast upon arrival at reception for 8 Euros per person, breakfast is served in the cafeteria next to the hotel.

Extra person policy

Extra person charge applies in the room. See rate when checking availability.

Juvenile policy

Children up to 11 years old are considered. Children from 12 years will be charged as an adult; 2 Children under 12 years old can share the room with adults.

Pet policy

Excuse me, pets are not accepted.

Overselling Policy

In the event that GOODHOSTELS CHASKA 2021 SL cannot provide the hosting service contracted by the consumer, GOODHOSTELS CHASKA 2021 SL on its own account, will find suitable alternatives to supply the contracted service, which are at least equal to or better than the benefits originally contracted. . GOODHOSTELS CHASKA 2021 SL will pay one night including taxes in a similar Hotel. The guest will be offered free transportation to the new Hotel.

OPERATION OF THE RESERVE

Reservation offer and price reference

In compliance with current regulations, and especially Law 34/2002 on information society and electronic commerce services, GOODHOSTELS CHASKA 2021 SL offers information on all possible reservations in the corresponding section for the formalization of the reservation. , its characteristics and prices. However, GOODHOSTELS CHASKA 2021 SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of the same. In this way, the reservations offered at any time by the GOODHOSTELS CHASKA 2021 SL website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned reservations.

Indication of prices

Each possible reservation offered will have its price indicated and whether it includes VAT or any other tax that may be applicable. The prices indicated on the screen will be those in force at any time except for typographical errors. When the price is different for the aforementioned reason, GOODHOSTELS CHASKA 2021 SL will notify the customer, via e-mail, before proceeding to collect the reservation.

For overnight stays in accommodation in Catalonia, there is a fee to be paid depending on the category of accommodation. For accommodation with less than 4 stars, the amount of the tax is 0.45 Euros per day (maximum 7 days).

Availability

The availability of the offers offered by GOODHOSTELS CHASKA 2021 SL through its website may vary depending on customer demand. Although GOODHOSTELS CHASKA 2021 SL updates the database periodically, the reservation requested by the client may be complete at that time. In such a case, GOODHOSTELS CHASKA 2021 SL will send an email to the customer informing them of the impossibility of the availability of the offer.

Payment Methods

GOODHOSTELS CHASKA 2021 SL requests in the reservations through its website the data of a credit card, holder of the reservation, to guarantee the effectiveness of the same. The establishment reserves the right to check the validity of the credit card before the client´s arrival.

We remind you that the establishment will make 30% of the total amount of the reservation on your credit card when making the reservation confirmation. The invoice corresponding to the reservation will be paid directly to the establishment, either in cash, by credit card or in any other way accepted by the establishment.

The customer may pay the amount of their service by choosing any of the following ways. During the purchase process, you must indicate your choice:

VISA or MASTERCARD credit card

All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank´s page, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any GOODHOSTELS CHASKA 2021 SL server.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using a payment card number, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the accounts of the supplier and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable before GOODHOSTELS CHASKA 2021 SL to compensate for the damages and losses caused as a consequence of said cancellation.

Wire transfer

When selecting the bank transfer, you will receive the confirmation by email with the bank details of GOODHOSTELS CHASKA 2021 SL.

It is very important that when making the transfer you indicate in the subject the reference number, as well as your name and surname, and make the transfer within 3 days after the confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by email hotelradhareservas@gmail.com . But in any case, the validation of the service will not be considered effective until our administration department has no bank confirmation of the transfer.

Remind you that the payment must be made in EUROS and that all possible exchange and bank fees are borne by you.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank of the commissions at source, those bank commissions and expenses corresponding to your entity. Otherwise, GOODHOSTELS CHASKA 2021 SL could paralyze the contracted service by not receiving the full amount thereof.

Possible exchange and bank fees are borne by the customer.

Cancellation of the reservation

GOODHOSTELS CHASKA 2021 SL informs that if the user cancels, modifies or does not appear, they will be charged 100% of the reservation. Each possible reservation will have its cancellation policy detailed.

Withdrawal

As established in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the provision of accommodation services for purposes other than serving of housing, transportation of goods, rental of vehicles, food or services related to leisure activities, if the contracts provide for a specific date or period of execution, are exempt from withdrawal.

DATA PROTECTION

In accordance with the applicable and current regulations on data protection, GOODHOSTELS CHASKA 2021 SL informs users that the personal data collected during the registration and / or reservation process will be incorporated into the treatment system owned by GOODHOSTELS CHASKA 2021 SL, in order to process these actions by the user and manage subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfill the purposes previously provided, except legal obligation of conservation.

We inform you that the legal basis for the treatment of your data is the correct execution of the contract between the parties and consent.

In accordance with the rights conferred by the current regulations on data protection, you can exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, directing your request to the address mentioned above or email hotelradhareservas@gmail.com. You can contact the competent Control Authority to present the claim that you consider appropriate.

LEGISLATION AND APPLICABLE JURISDICTION

Likewise, GOODHOSTELS CHASKA 2021 SL reserves the right to file the civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. GOODHOSTELS CHASKA 2021 SL has its address in BARCELONA, Spain.